Refunds, Exchanges, and Returns Policy
Refunds are available for all full-priced items, excluding earrings and ear cuffs.
Items purchased using a discount code or during a sitewide sale are eligible for exchange or store credit.
Returns can only be accepted if:
- You request a return within 14 days after receiving your purchase
- Items are undamaged and unused
- The item is returned with all original packaging
We do not accept returns of:
- Earrings and ear cuffs due to hygiene reasons (unless faulty)
- Gift cards, final sale items and sample products
-
Made-to-order products (unless faulty)
Would you like to exchange your purchase?
Items are eligible for exchange if you lodge a request within 14 days after receiving your purchase.
All items returned for exchange must be in new condition with no signs of wear, tear or damage, and must be returned in their original packaging to ensure safe transit. Exchanges will not be processed if items do not meet these requirements.
We do not accept exchanges for:
- Earrings and ear cuffs due to hygiene reasons (unless faulty)
- Gift cards, final sale items and sample products
- Made-to-order products (unless faulty)
Shipping and handling charges are the customer’s responsibility.
International customs and duties are also the customer’s responsibility, and EL&RO JEWELLERY is not liable for any charges on returned items.
Refunds may take up to 10 working days to appear in your account due to varying processing times between payment providers.
Does your item require repair?
All repair requests are treated on a case-by-case basis. Please email support@elrojewellery.com.au with details of your item, including photos.
- Items should be returned with all original packaging to ensure protection during transit
- Repairs on items over 30 days old may incur a cost
For all refund, exchange, or repair queries, please contact support@elrojewellery.com.au.