All of our jewellery is quality checked by our manufacturer and then again by our jewellery specialist team. However, from time to time, there may be a rare fault.

Our jewellery comes with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major fault and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

1. Warranty

1.1 We provide this Warranty to you in addition to any rights or remedies you have under the Australian Consumer Law or any other applicable law (Consumer Law Rights).

1.2 Subject to the terms of this Warranty, if during the first 12 months from the date of purchase of the Products from our online store (Warranty Period) the Products prove defective, as caused by improper workmanship or materials, we will repair the Products, or resupply the Products, or issue a full or partial refund to you with respect to any amount paid for the defective part (or all) of your Your Consumer Law Rights may extend beyond the Warranty Period. We may also offer additional warranties on particular products beyond this Warranty Period.

1.3 If any materials, parts or features required to facilitate any repair or replacement under clause 2 are unavailable or no longer in production, or your style of Product is no longer available or in production, we will use our best efforts to use appropriate equivalent materials, parts, features or styles.

2. Making a valid warranty claim

2.1 To claim the benefit of this Warranty, you must:
notify us via email on info@elrojewellery.com.au as soon as you become aware that the Products are defective with evidence of proof of purchase of your Products from us and a description and photographs of the claimed defect.
if we ask you to, you must return the Products together with all packaging, parts etc. to the contact details set out below; and
provide any other information reasonably required by us to assess your claim.

2.2 Where you return the Products as part of a Warranty claim under this clause 1, we will cover the associated costs of you returning the Products to us.

2.3 All claims are assessed by our team of jewellery specialists.

2.4 here we accept your claim under this Warranty, clause 2 will apply.

3. When this warranty applies and when it does not

3.1 Our Products should be cared for as explained in our product care guide accessible via the QR code that is enclosed with your order, or available on our website; https://elrojewellery.com.au/pages/caring-for-your-jewellery

3.2 This Warranty does not cover any defect which is caused (or partly caused) or contributed to, by any: loss of your Products; chain breakage (unless caused by improper workmanship or materials); reasonable wear and tear of your Products, including tarnishing and fading of plated or vermeil jewellery; act or omission, accident, or negligence by you or any third party not engaged by us (including any third party repairer of your Products); failure on your part to follow any instructions provided by us or the manufacturer in relation to your Products;
use of your Products otherwise than for use specified by us or the manufacturer;
continued use of your Products (where such use is not reasonable) after any defect in your Products becomes apparent or would have become apparent to a reasonable person; failure by you to notify us of any defect in your Products within a reasonable period of time after you become aware of or ought to have reasonably become aware of the relevant defect; or act of a disaster or force majeure event (including but not limited to war, riot, invasion, act of terrorism, contamination, earthquake, flood, fire, or other natural disaster, or any other event or circumstance beyond our or the manufacturer's reasonable control).

3.3 Additional Expenses: Any services requested by you to be performed by us (including any services that are additional to repairs carried out by us under clause 2 and deemed by us to not be covered under this Warranty may incur additional charges, which we will advise you of prior to commencing those additional work or services.

4 General and definitions

4.1 We, us, or our means EL&RO Jewellery Pty Ltd (ACN 642 240 275) and our contact details are set out at the end of this Warranty.

4.2 You, or your means the purchaser of the Products.

4.3 Products means the product supplied to you by us, or our Supplier, pursuant to the EL&RO Jewellery Terms and Conditions, including those which were purchased from our online store.

4.4 Supplier means an authorised distributor or retailer of the Products that sold you the Products in Australia.

4.5 This warranty is attached to and forms part of the EL&RO Jewellery Terms and Conditions and Return Policy.

4.6 This Warranty is only valid and enforceable in Australia and is governed by the laws of New South Wales.

4.7 This Warranty is subject to the EL&RO Jewellery Terms and Conditions, and in the event of any inconsistency or ambiguity between this Warranty and the EL&RO Jewellery Terms and Conditions, the EL&RO Jewellery Terms and Conditions will prevail.

Free Gift - Limited Edition
EL&RO Jewellery offers a 60-day Warranty on the Gift With Purchase Products. The Warranty period starts on the date in which you receive the product and finishes 60-days after that date. The Warranty covers against manufacturing faults only. It does not cover wear and tear, or loss. Order confirmation/ proof of purchase is required for all claims under Warranty.

Contact us for further details:
EL&RO Jewellery Pty Ltd (ACN 642 240 275)

EL&RO Jewellery
PO Box 1271 Dee Why NSW 2099
Email: info@elrojewellery.com.au

Last updated: August 2023

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