SHIPPING INFORMATION
We aim to dispatch all orders within 1–2 business days. During peak times such as product/collection launches & sale periods, dispatch may take a little longer. We appreciate your patience.
WITHIN AUSTRALIA
Standard Shipping – $8.00
Free for orders over $150*
Estimated delivery: 4–6 business days
This estimate is for shipping only and does not account for processing times.
Express Shipping – $10.00
Estimated delivery: 2–4 business days.
This estimate is for shipping only and does not account for processing times.
*Please note: Free shipping is not available during sale periods.
For customers in TAS, NT, and WA, we strongly recommend selecting Express Shipping to avoid potential delays.
Once your order is shipped, your tracking number will be sent to the email address provided at checkout. If an email address is not entered, you will not receive an order confirmation or tracking information. Please keep an eye on your inbox to follow the progress of your delivery.
Kindly note that we are unable to refund shipping costs for delays once your order has been dispatched, as this is outside of our control.
All orders are shipped from Sydney, Australia.
INTERNATIONAL SHIPPING
We offer international shipping via Australia Post. Shipping rates and available destinations will be displayed at checkout and may vary depending on your location.
Estimated Delivery: Up to 4–15 business days*
(*Delivery times vary depending on destination and are approximate only. This estimate is for shipping only and does not account for processing times.)
Once dispatched, tracking details will be sent to the email provided at checkout. Please ensure your email address is entered correctly so you can receive order and tracking notifications.
All orders are shipped from Sydney, Australia.
We are currently unable to ship to the United States & United Kingdom. We apologise for any inconvenience.
Customs and Duties
Please be aware that international orders may be subject to customs fees or import taxes upon arrival. These charges are determined by your local customs authority and are the responsibility of the customer. We recommend checking with your country’s customs office prior to placing your order.
We cannot take responsibility for any charges incurred through customs or import duties.
If your country is not listed at checkout and you would like to place an order, please contact us at support@elrojewellery.com.au and we’ll do our best to assist you.