KAIA HOOPS | SILVER

Treasure purity and peace in our statement Kaia Hoops. An ode to the magic of Mother of Pearl, the Kaia Hoops were designed to soothe fear and aid in trusting your intuition.

~ White mother of pearl half-round 40mm hoop earrings
~ Sterling silver base, rhodium plated
~ Hypoallergenic, nickel free and suitable for everyday wear
~ Packaged in our signature EL&RO box and pouch

PLEASE NOTE: All pearls are unique, and may have slight variances in colour and characteristics from the images shown.

What is rhodium plating?

REFUNDS

We offer refunds on all full priced items/orders.

If you purchased using a a discount code or during a sitewide sale, you will only be eligible for a store credit.

Due to health reasons we do not refund or exchange earrings or ear cuffs.

~ Eligible for refund if returned within 14 days of purchase
~ Refund will be credited to the original payment method
~ Items must be returned undamaged, unused and with all original packaging to be eligible for a refund
~ Items on sale are not eligible for refund
~ Shipping and handling charges are at the expense of the customer and are non-refundable

~ Sample sale items are final and not eligible for refund or exchange. 

~ All international customs and duties charges are at the expense of the customer and are non-refundable. EL&RO JEWELLERY is not liable for any customs charges on order returned for unpaid customs.

Please note that all refunds can take up to 10 working days to show in your account due to varying processing times between payment providers.

EXCHANGES
~ 14 day exchange or store credit for items
~ Items on sale are not eligible for exchange
~ You can either exchange your item for a different size or items to the same value or alternatively you can request a store credit
~ Shipping and handling charges are at the expense of the customer and are non-refundable
~ Items must be returned undamaged, unused and with all original packaging to be eligible for an exchange

For exchange and refund queries, please email us at info@elrojewellery.com.au

MADE TO ORDER
Made to order items are not eligible for refund or exchange unless it is found that the item has a manufacturing fault.

REPAIRS
As all items are different they will be treated on a case by case basis. Please email us at info@elrojewellery.com.au with further details and we can help you. Please note some repairs over 30 days old may incur a cost.

SHIPPING WITHIN AUSTRALIA
Please allow our team 1-2 days to dispatch your order. Please expect this time to extend during sale periods.

Australia Post standard shipping  - $8.00
Approximate delivery 4-6 business days

Australia Post express shipping - $10.00
Approximate delivery 2-4 business days

*If you are shipping to TAS or WA we highly recommend that you select Express Shipping to avoid any delays

Your Australia Post tracking number will be emailed to the email address on your order. Please note if you don't enter an email address on your order you will not receive an order confirmation or tracking information. Keep an eye out for this email so you can track the progress of your order.

We cannot refund customers for delayed items, unfortunately delivery is out of our control and we still incur costs for having shipped the item. 

*Please note all orders are shipped from Sydney, Australia.

SHIPPING INTERNATIONALLY
Please allow our team 1-2 days to dispatch your order.

Please be aware that your country may charge you import tax. We suggest that you research this before placing your order. We cannot take any responsibility for ANY fees required by customs for any reason.

We ship internationally with Australia Post. Prices may vary depending on which Country your order is being shipped to.

Approximate delivery up to 4-15 business days. Note this is approximate only, and we cannot guarantee this timeframe.

Your tracking number will be emailed to the email address on your order. Please note if you don't enter an email address on your order you will not receive an order confirmation or tracking information. Keep an eye out for this email so you can track the progress of your order.

We cannot refund customers for delayed items, unfortunately delivery is out of our control and we still incur costs for having shipped the item. 

*Please note all orders are shipped from Sydney, Australia.

We are currently not shipping to the UK, we apologise for any inconvenience this may cause.

If you require International shipping to a location not available on our website please email us at info@elrojewellery.com.au for further information.  

Please note that we will not take any responsibility for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you upon checkout.

Whether you have bought jewellery for yourself, or gifted to a loved one you’ll want to make sure it lasts so it can be adored for many years to come.

To ensure that your jewellery lasts the test of time, it's important to take care of it.

GOLD VERMEIL & STERLING SILVER

~ When you're not wearing your jewellery you should keep it in a cool, dry place away from direct sunlight. Ensure that the pieces are separated to avoid scratching and tangling.

~ Polish your jewellery with a polishing cloth. Stone pieces can be cleaned using warm soapy water and a soft toothbrush.

~ Do not keep your jewellery in the bathroom. The moisture from your shower and sink can cause the sterling silver pieces to oxidise.

~ Although our jewellery is waterproof, we do recommend that you remove it before using the swimming pool, spa, sauna/steam room or while showering. The metal can have a chemical reaction to products used in those facilities.

~ Do not wear our pearl string bracelets or necklaces (Sasi & Narvi designs) in water as the string can become weak, causing the string to fray and break.

~ Do not wear jewellery when in contact with chlorine, detergents, oils, moisturisers & perfumes as these can all cause a chemical reaction damaging your jewellery.

~ If your jewellery does come into contact with chemicals you can rinse it with fresh water and wipe over with a polishing cloth.

~ Avoid impact with hard surfaces as much as possible. This means removing your jewellery when doing household tasks and chores.

SOLID 9K GOLD

As with all jewellery, the better you look after it the longer it will last.
~ Our solid 9K jewellery is waterproof and perfect for sensitive skin

~ Our 9K gold chain is delicate and requires care. Please keep this in mind and avoid pulling or stretching as wear and tear is not covered under warranty.

~ Remove your jewellery before going to sleep or performing any physical activity to prevent accidental breakage

~ When you're not wearing your jewellery you should keep it in a cool, dry place away from direct sunlight. Ensure that the pieces are separated to avoid scratching and tangling.

~ Polish your jewellery by lightly rubbing with a microfibre polishing cloth.

~ Do not wear jewellery when in contact with chlorine, detergents, oils, moisturisers & perfumes as these can cause a chemical reaction damaging your jewellery.

~ If your jewellery does come into contact with chemicals you can rinse it with fresh water and wipe over with our polishing cloth.

Learn more about our jewellery quality.