ELARA HUGGIES | SILVER

~ 10.5mm white bezel set milgrain CZ huggie earrings
~ Petite huggies designed to hug your ear lobes
~ Inside diameter 7.5mm, outside diameter 10.mm
~ Sterling silver, rhodium plated
~ Hypoallergenic, nickel free and suitable for everyday wear
~ Packaged in our signature EL&RO box and pouch

9K SOLID GOLD
9k gold is a durable and affordable solid gold choice, consisting of 37.5% pure gold and a mix of other metals for added strength. Its lighter hue compared to 14k and 18k gold and is designed to withstand daily wear, 9k gold offers an affordable way to enjoy the beauty of gold without exceeding your budget.

GOLD VERMEIL 
Gold Vermeil (pronounced 'ver-may') offers a superior alternative to standard gold plating. This premium technique uses a 925 sterling silver base coated with a thick 2-3 micron layer of 18k gold. This process results in a luxurious and durable finish, designed to withstand everyday wear.

GOLD PLATED
Our 18k gold-plated pieces typically use a brass metal base with a gold layer of at least 2 microns thick and e-coating, exceeding industry standards. Brass is a lighter weight option, which is better used for more statement pieces i.e. hoop earrings.

E-COATING
E-coating, aka electro deposition or electro-coating, uses an electrical current to cover a metal surface with an organic lacquer. The technique effectively covers every part of the jewellery piece so that it’s left with an even and consistent coat making our jewellery even longer-lasting and more durable for everyday wear.

REFUNDS

We only offer refunds on all full priced items/orders.

If you purchased using a a discount code or during a sitewide sale, you will only be eligible for a store credit.

Due to health reasons we do not refund or exchange earrings or ear cuffs.

~ Eligible for refund if returned within 14 days of purchase
~ Refund will be credited to the original payment method
~ Items must be returned undamaged, unused and with all original packaging to be eligible for a refund
~ Items on sale are not eligible for refund
~ Shipping and handling charges are at the expense of the customer and are non-refundable

~ Sample sale items are final and not eligible for refund or exchange. 

~ All international customs and duties charges are at the expense of the customer and are non-refundable. EL&RO JEWELLERY is not liable for any customs charges on order returned for unpaid customs.

Please note that all refunds can take up to 10 working days to show in your account due to varying processing times between payment providers.

EXCHANGES
~ 14 day exchange or store credit for items
~ Items on sale are not eligible for exchange
~ You can either exchange your item for a different size or items to the same value or alternatively you can request a store credit
~ Shipping and handling charges are at the expense of the customer and are non-refundable
~ Items must be returned undamaged, unused and with all original packaging to be eligible for an exchange

For exchange and refund queries, please email us at info@elrojewellery.com.au

MADE TO ORDER
Made to order items are not eligible for refund or exchange unless it is found that the item has a manufacturing fault.

REPAIRS
As all items are different they will be treated on a case by case basis. Please email us at info@elrojewellery.com.au with further details and we can help you.

Please return your item with all original packaging to ensure it is adequately protected during transit.

Please note some repairs over 30 days old may incur a cost.

We aim to dispatch all orders within 1–2 business days. During peak times such as product/collection launches & sale periods, dispatch may take a little longer. We appreciate your patience.

WITHIN AUSTRALIA

Standard Shipping – $8.00
Free for orders over $150*
Estimated delivery: 4–6 business days

Express Shipping – $10.00
Estimated delivery: 2–4 business days

*Please note: Free shipping is not available during sale periods.
For customers in TAS, NT, and WA, we strongly recommend selecting Express Shipping to avoid potential delays.

Once your order is shipped, your tracking number will be sent to the email address provided at checkout. If an email address is not entered, you will not receive an order confirmation or tracking information. Please keep an eye on your inbox to follow the progress of your delivery.

Kindly note that we are unable to refund shipping costs for delays once your order has been dispatched, as this is outside of our control.

All orders are shipped from Sydney, Australia.

INTERNATIONAL SHIPPING

We offer international shipping via Australia Post. Shipping rates and available destinations will be displayed at checkout and may vary depending on your location.

Estimated Delivery: Up to 4–15 business days*
(*Delivery times vary depending on destination and are approximate only.)

Once dispatched, tracking details will be sent to the email provided at checkout. Please ensure your email address is entered correctly so you can receive order and tracking notifications.

All orders are shipped from Sydney, Australia.
We are currently unable to ship to the United Kingdom. We apologise for any inconvenience.

Customs and Duties
Please be aware that international orders may be subject to customs fees or import taxes upon arrival. These charges are determined by your local customs authority and are the responsibility of the customer. We recommend checking with your country’s customs office prior to placing your order.
We cannot take responsibility for any charges incurred through customs or import duties.

If your country is not listed at checkout and you would like to place an order, please contact us at info@elrojewellery.com.au and we’ll do our best to assist you.

Whether you have bought jewellery for yourself, or gifted to a loved one you’ll want to make sure it lasts so it can be adored for many years to come.

To ensure that your jewellery lasts the test of time, it's important to take care of it.

GOLD VERMEIL & STERLING SILVER

~ When you're not wearing your jewellery you should keep it in a cool, dry place away from direct sunlight. Ensure that the pieces are separated to avoid scratching and tangling.

~ Polish your jewellery with a polishing cloth. Stone pieces can be cleaned using warm soapy water and a soft toothbrush.

~ Do not keep your jewellery in the bathroom. The moisture from your shower and sink can cause the sterling silver pieces to oxidise.

~ Although our jewellery is waterproof, we do recommend that you remove it before using the swimming pool, spa, sauna/steam room or while showering. The metal can have a chemical reaction to products used in those facilities.

~ Do not wear our pearl string bracelets or necklaces (Sasi & Narvi designs) in water as the string can become weak, causing the string to fray and break.

~ Do not wear jewellery when in contact with chlorine, detergents, oils, moisturisers & perfumes as these can all cause a chemical reaction damaging your jewellery.

~ If your jewellery does come into contact with chemicals you can rinse it with fresh water and wipe over with a polishing cloth.

~ Avoid impact with hard surfaces as much as possible. This means removing your jewellery when doing household tasks and chores.

Special note for Rings:
To keep your gold vermeil and sterling silver rings looking their best, it’s important to treat them with care. Always remove your rings before washing your hands, as soap and water can cause the plating to wear down over time. Prolonged exposure to moisture, lotions, and chemicals can dull the finish and reduce the longevity of the pieces. so give your rings a quick break during handwashing, showering, or applying skincare. 

SOLID 9K GOLD

As with all jewellery, the better you look after it the longer it will last.
~ Our solid 9K jewellery is waterproof and perfect for sensitive skin

~ Our 9K gold chain is delicate and requires care. Please keep this in mind and avoid pulling or stretching as wear and tear is not covered under warranty.

~ Remove your jewellery before going to sleep or performing any physical activity to prevent accidental breakage

~ When you're not wearing your jewellery you should keep it in a cool, dry place away from direct sunlight. Ensure that the pieces are separated to avoid scratching and tangling.

~ Polish your jewellery by lightly rubbing with a microfibre polishing cloth.

~ Do not wear jewellery when in contact with chlorine, detergents, oils, moisturisers & perfumes as these can cause a chemical reaction damaging your jewellery.

~ If your jewellery does come into contact with chemicals you can rinse it with fresh water and wipe over with our polishing cloth.

Learn more about our jewellery quality.